David J Ceremuga 8 Julius Circle Taylors, SC 29687 (864) 989-0661 Email: david@ceremuga.com Website: http://www.gvlonline.com SUMMARY Over 20 years experience in high-technology environments working in IT environments, technical support, customer service, development, marketing, and sales. Possess a high level of expertise in business development, system solutions, web technology, technical training, level III support, computer troubleshooting, web development, and project management. Extremely quick to learn, detail oriented, and a self starter. EXPERIENCE GREENVILLE TECHNICAL COLLEGE, Greenville, SC Technology Solutions Specialist / IRC I 2001 - Dec. 31, 2008 My responsibilities included: Providing technical support for IT as needed by faculty and staff, supporting over 900 users; Research and development of new technologies; Implementing a college wide information Intraweb website; Creating and managing departmental internet sites for both the internet and Intraweb; continually researching new ways to market the college with emerging technologies and ensuring college compliance with ADA standards and best practices including SEO. My qualifications also include the following: • Providing top level technical support for all branches of the college; the ability to logically think through and troubleshoot most problems that occur from the servers, through the network, to the desktop computers in an Active Directory environment. • Computer hardware and software troubleshooting, testing, evaluation and support. • Creating technical and end user documentation. • Performing testing and evaluation of college ADA compliance for web, video and audio practices. • Developing documentation for all aspects of our computer infrastructure, desktop applications, desktop policies, network layout and technical procedures. • Developing web technologies, iTunes U, CMS, and dynamic (rich) content. Work with Ektron (CMS) and Visual Studio. Implement and maintain new Technology in marketing initiatives such as LiveChat support. • Design, create, and maintain Intranet websites for various departments and individuals with current news and information as required; use graphic design programs to develop visually pleasing and functional websites; the extensive use of HTML, CSS, XML, and VisualBasic.NET using Visual Studio and Dreamweaver. • Actively troubleshooting and taking corrective action on problems with Policies and/or Security. • Designing and testing the implementation of the Active Directory infrastructure for the desktop clients. • SEO Optimization BRADLEY COMPUTER SERVICES, Inc., Taylors, SC President 1993-2000 Responsible for creating a business plan and starting the business; acquiring new accounts to sell the services being offered; create and maintain business relationships to increase sales; design a company website; specialized in Y2K solutions. • Started a business based on the need of businesses to test and upgrade software and hardware to meet Y2K standards. The sole purpose of the business was to specialize in the Y2K upgrade field. • Built a customer base through a reputation of reliability and integrity. • Sold approximately One Million dollars in equipment and services while maintaining customer satisfaction. • Performed all sales and services as the sole employee of the company. • Designed and implemented websites for companies with the use of graphic design programs and HTML editing. Set up web hosting for companies that desired a web presence. • Upgraded and installed complete network solutions including Lantastic, Novell and Microsoft NT4. Installed network infrastructure which included switches, routers, wiring as well as programming of the switches as needed by the customer. • Custom built many servers and hundreds of workstations working as a team with the customer using their specifications and my recommendations. • Held training for customers on the use of desktop applications and utilization of network resources. PEOPLE’S COMPUTERS, Greenville, SC Regional Service Manager 1987-1993 Managed all service departments including implementing policies and hiring technical staff. Provided top level support to the store service managers. • Established a competent and professional service organization within the company. Interviewed and hired the best candidates to accomplish the goal of providing superior customer service. • Provided revenue goals and leadership to the service managers. Set goals based on company expectations as to where the service departments should concentrate resources for increased revenue and growth. • Provided the technical expertise needed to support the Service personal when dealing with matters that were beyond the ability of the service department managers. • Trained Service Managers and Technicians on technical matters regarding computer hardware and software including: Operating Systems, Office Applications, System Administration and network troubleshooting. • Started career with People’s Computers as a Service Manager and worked my way up to the Regional Service Manager. CERTIFICATIONS Ektron (CMS) Developer Microsoft Certified Professional (MCP) CompTIA A+ Certified CompTIA Network+ Certified KEY AREAS OF EXPERTISE Marketing and Sales Business Development Developmental Training Web Development Web Marketing Graphics Design Customer Management Technical Support Logistics and Personnel management MS Windows XP and Office (All Versions) Computer hardware (All areas) Active Directory Website Design and ASP TCP/IP and Network Management Scripting (Kix and vb) Computer Hardware Group Policy Management EDUCATION Greenville Technical College, Greenville, SC Associates in Visual Arts (Web Design) Currently Studying: Flash (Action Script 3.0) Flex Cold Fusion 8.0